Terms of Service

1. Introduction and Acceptance of Terms

Welcome to 248.AI. These Terms of Service ("Terms") govern your access to and use of Ora by 248.AI, including our website, API, restaurant database, enrichment services, exports, checkout pages, documentation, support, and related services (collectively, the "Services"). By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.

248.AI ("we," "us," or "our") may modify these Terms from time to time. We will post updated Terms on our website. Your continued use of the Services after changes are posted constitutes your acceptance of the updated Terms.

2. Description of Services

Ora is a restaurant data and sales intelligence platform for go-to-market teams. The Services may include API access, database access, restaurant enrichment, batch refreshes, CSV or JSONL exports, webhook delivery, evidence-backed field results, documentation, onboarding, and customer support.

We may add, change, suspend, or discontinue features at any time. We may also set or change usage limits, rate limits, coverage, field availability, and data refresh behavior.

3. User Accounts and Registration

To access certain features, you may need an account, workspace, API key, or paid subscription. When creating or using an account, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update account and billing information
• Keep login credentials and API keys confidential
• Accept responsibility for activity under your account, workspace, or API keys
• Notify us immediately of unauthorized access or suspected misuse

We may suspend or terminate access if we believe your account violates these Terms, creates security risk, or could harm the Services or other users.

4. Acceptable Use Policy

You agree to use the Services only for lawful business purposes and in accordance with these Terms. You agree not to:

• Use the Services in violation of applicable laws, regulations, or third-party rights
• Use the Services to send unlawful, deceptive, or unauthorized messages
• Attempt to access, scrape, probe, overload, or interfere with systems without authorization
• Share, resell, sublicense, or expose API keys, credentials, or non-public data without permission
• Reverse engineer, decompile, or attempt to extract source code from the Services
• Introduce malware, viruses, harmful code, or security vulnerabilities
• Misrepresent Ora data as guaranteed, complete, or error-free

5. Customer Data and Public Business Data

You retain ownership of data you submit to the Services. You grant us a non-exclusive, worldwide, royalty-free license to use, process, store, transmit, and display that data solely as needed to provide, secure, support, and improve the Services.

Ora organizes public and third-party business information about restaurants and related businesses. Data may be incomplete, delayed, or incorrect. You are responsible for reviewing outputs before relying on them for sales, operational, compliance, or customer-facing decisions.

6. Data and Privacy

Your use of the Services is also governed by our Privacy Policy. By using the Services, you consent to the collection, use, and sharing of information as described in the Privacy Policy.

7. Payment Terms

Certain features require payment, including token purchases, subscriptions, database access, usage-based API access, or other paid plans. If you purchase or subscribe to a paid Service:

• You agree to pay all fees associated with your selected plan or checkout
• Fees may be billed in advance, usage-based, annually, or as otherwise stated at checkout or in an order form
• All fees are non-refundable except as required by law or expressly stated in writing
• You are responsible for accurate billing information and any applicable taxes
• We may change fees upon notice or for future purchases, renewals, or usage

8. Service Availability and Modifications

We strive to provide reliable Services, but we do not guarantee uninterrupted availability, complete coverage, or error-free outputs. We may perform maintenance, update systems, change data sources, or modify the Services at any time.

9. Intellectual Property Rights

The Services and their contents, features, functionality, software, design, documentation, data models, and related materials are owned by 248.AI, its licensors, or other providers and are protected by intellectual property laws.

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your internal business purposes.

10. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL 248.AI, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING FROM OR RELATING TO THE SERVICES OR THESE TERMS.

OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US FOR THE SERVICES IN THE TWELVE (12) MONTHS BEFORE THE CLAIM.

11. Indemnification

You agree to defend, indemnify, and hold harmless 248.AI, its affiliates, officers, directors, employees, agents, and licensors from and against claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees arising out of or relating to your use of the Services, your data, or your violation of these Terms.

12. Termination

We may terminate or suspend access to the Services immediately, without prior notice or liability, if you breach these Terms or if continued access could create risk. You may stop using the Services at any time. Upon termination, we may retain certain information as required by law, contract, security, billing, or legitimate business needs.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to conflict of law principles. Any legal action or proceeding arising under these Terms shall be brought exclusively in the federal or state courts located in San Francisco County, California.

14. Dispute Resolution

Any dispute arising from or relating to these Terms or the Services shall first be attempted to be resolved through good-faith negotiation. If the dispute cannot be resolved within thirty (30) days, either party may pursue binding arbitration in San Francisco, California, in accordance with the rules of the American Arbitration Association.

YOU AGREE THAT DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.

15. Contact Information

If you have any questions about these Terms, please contact us at: